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Frequently Asked Questions (FAQs)

A. Application Process

You can call us at: (727) 464-4200 or email us at: HumanServicesIntake@pinellascounty.org

If you are completing your application using a computer in the lobby of one of our offices, staff are available to answer your questions.

You will usually not need to come to a Human Services office for an interview. However, you must submit, send or drop off your documents at one of our offices within 30 days of submitting your application. You may receive a phone call from us (or an email asking that you call us) to review and clarify your information.

No, you can save the application at any point and come back to it later when you are ready to complete it.

The answer depends on your specific information and how many screens you will need to complete. On average, most people complete the entire application in 30 minutes or less.

You will need an email address account to apply for the program. If you do not have one, there are links found on our website available for you to obtain an email address account. Click on the Login button and the “Create an Account” button to go directly to one of the following to create an email address account:

  • Microsoft Outlook (Hotmail) account: https://login.live.com/
  • Gmail account: https://www.google.com/gmail/about/
  • Yahoo account: https://www.yahoo.com/
  • Once you obtain your email address account, you are ready to apply. Click again on the Login button and “Create an Account”.


    B. Information and Documentation

    A Human Services worker may call or email you after submission of your application and documentation to go over your status and will let you know of any additional information needed to approve your case.

    You should provide your information at the same time you submit your application or recertification or as soon as possible since we only have 30 days from date of application/recertification to determine your eligibility. If we cannot determine your eligibility by the 30th day, we will deny your application/recertification and you will have to reapply. If you need help obtaining the necessary documentation within the 30 days, contact your HS worker.

    1. When you complete an application or recertification, the “Documentation” section gives you several options to provide information. You may use these same methods whenever you need to provide information to us:

      1. Scan and upload – attach to the application by going to the 2nd page of the Documentation section (Documentation Delivery) of the Online Application
      2. FAX (727) 464-8591
      3. Email: HumanServicesIntake@pinellascounty.org (Note: All government correspondence, including email is subject to the public records law and may be visible to others. Please do not email personal information you do not wish to be viewed by non- Human Services parties.)
      4. Mail: Pinellas County Human Services, 647 1st Avenue North, St. Petersburg, FL 33701 Or Pinellas County Human Services, 2189 Cleveland Street, Suite 230, Clearwater, FL 33765.
      5. Drop Off:    Pinellas County Human Services, 647 1st Avenue North, St. Petersburg, FL 33701 Or   Pinellas County Human Services, 2189 Cleveland Street, Suite 230, Clearwater, FL 33765

       

      Note - Copy machines are available for your use in the above offices.

     

    The following documents are usually needed to determine eligibility:

    1. Proof of Social Security Number (social security card or other official document showing the number) Note: If recertifying for continued enrollment and you previously submitted proof of your social security number, you do not need to provide it again.
    2. One (1) Proof of Identity, such as Social Security Card, Birth Certificate, U.S. Passport
    3. One (1) proof of Pinellas County Residency, such as: Driver’s License/ Florida ID, Car Registration, Utility Bill
    4. If not a US Citizen born in the United States: Proof of US Citizenship/resident Status/Asylee Status
    5. If you have a job, proof of income for the past month (4 weeks)
    6. If you are self-employed, proof of income, bank statements and business expenses for the past 3 months.
    7. Proof of Assets, such as: Bank accounts (statements for the past 2 months), Trust Fund, Stocks, IRA, 401K, Non Homestead Properties, Automobiles (if you have more than one)Note:
    The list above includes the most common types of documentation needed. Based on your situation, these documents may not be needed or we may ask for additional information as we process your application.


    C. Application Follow Up

    Yes, enrollment in the County Health Program is usually for one year. Your Card expires at the end of your enrollment period which is found in your Approval Letter. You will need to recertify before your enrollment ends. You may recertify up to 60 days before the end of your enrollment period.

    You will need to make an appointment to see your primary care doctor. Your assigned “medical home” contact information will be included in the approval letter you receive. The County Health Program has several medical homes, including all Pinellas County Health Department locations, Turley Family Health Center and for those that are homeless, the Bayside Clinic and the Mobile Medical Van.

    When you are enrolled in the program, a Client Handbook will be emailed to you. It is a good idea to read this handbook. Many of your questions about the program will be answered in the handbook. If you still have questions, please contact us or visit our website at: http://www.pinellascounty.org/humanservices/healthprogram.htm

    If you need to have your picture taken to get your Blue Card, it should be a very short visit in one of our offices. If you submitted a recertification and we already have your picture on file, a new Blue Card will be mailed to you. You should receive the card in the mail within a week of being approved for continued enrollment.

    You may print the screen that shows the status of your case with the PCHP enrollment dates for temporary proof of your enrollment. If you are a new applicant, you will need to come to a Human Services office or a Department of Health location to have your picture taken for your permanent Blue Card. Please refer to your approval letter for more information. If you were previously enrolled and had your picture taken already, your new Blue Card will be mailed to you.

    Once you’ve logged in to the HS Online Application system, click on the “Check status” section. This will show you if your application is still pending, approved or denied.

    The Client handbook is available in Spanish and can also be located at the Pinellas County website at Spanish Handbook


    D. Reporting Changes

    In the Human Services Online Application system, there is section you can use to report a change. Click on “Report Changes” and enter new information in whichever sections apply. After you submit the changes, they will be processed as soon as possible.


    E. Recertification

    You can recertify using our Online Application system from any computer, tablet or other similar electronic device. We have computers in our lobbies that you can use, but you don’t have to come to our office to recertify. You may recertify wherever it is convenient for you from any device that has access to the internet.